CPHQ Certification

Why CPHQ Training?

  • Demonstrate your competence in healthcare quality.
  • Distinguish yourself from other healthcare quality professionals.
  • Enhance your credibility.
  • Demonstrate your dedication to the profession.
  • Show your preparedness to improve outcomes across the continuum of care.
  • Value added certificate along with the Educational certificate.
  • Preference in internal promotions and better consideration in quality professionals' selection.
  • Personal satisfaction in being a CPHQ, an internationally recognized commitment to excellence.


Who Should Attend?

  • Healthcare quality professional from all levels
  • Infection control professionals.
  • Doctors
  • Nurses
  • Lab Technicians
  • Pharmacists
  • Patient Relations Officers
  • Hospital Management Staff


Benefits for the Organizations which Implement CPHQ

  • High return on investment (ROI) .High impact on cost reduction initiatives.
  • Ensuring quality professionals have the knowledge and skills to lead successful quality improvement initiatives.
  • Fosters a culture of safety and quality
  • Better visualizing of healthcare data for decision making.
  • Equips the quality professionals with important tools and techniques to work efficiently and effectively


Key Takeaways

  • Promotes professional standards and improve the practice of quality management.
  • Gives special recognition to those professionals who demonstrate the required body of knowledge and expertise in the field through successful completion of the examination process.
  • Identifies for employers, the public and members of health professions individuals with acceptable knowledge of the principles and practice of healthcare quality management.
  • Understands the content components of the CPHQ exam.
  • Recognizes ways to answer difficult CPHQ exam questions.
  • CME/CPD continuing education credits- Under processing.


Benefits of the Certification

  • Increased professional credibility and excellence.
  • Knowledge and capability to apply the knowledge.
  • Continuous improvement.
  • Marketability.
  • Subject matter expertise.
  • Networking.
  • Exam from National Association for Healthcare Quality (USA).
  • Worldwide recognized healthcare quality certificate.
  • High passing rate across GCC and Middle East.
  • Better career advancement and job placement.

Course Agenda

  1. CPHQ competency Framework
  2. Evolution of the TQM
  3. Quality Management Pioneers
  4. Deming
  5. Donabedian
  6. Juran
  7. Crosby
  8. Lean in healthcare
  9. Six Sigma

  1. Brainstorming
  2. Multi-voting
  3. Affinity diagram
  4. Flow chart
  5. Check sheet
  6. Cause and Effect diagram
  7. Control Charts
  8. Histogram
  9. Different quality improvement models in healthcare

  1. Different patient safety events
  2. Patient safety goals
  3. Risk management in healthcare
  4. Culture of safety
  5. Introduction to leadership
  6. Role of leadership for quality & patient safety
  7. Characteristics for good and successful leader
  8. Engagement of physicians
  9. Leadership styles
  10. Pay for performance
  11. Value- based care
  12. Accreditation
  13. Exam tricks and tips