Improved Customer Satisfaction
75% improvement in customer satisfaction and 63% increased customer retention after implementation.
ISO compliance is not just a regulatory requirement but a strategic advantage that enhances operational efficiency, builds trust with clients, and improves overall organizational performance.
ISO Compliance enhances quality and efficiency and ensures that the regulatory standards are adhered to. They help to increase customer satisfaction and help improve market competency. Apart from that it also helps mitigate risk and accelerate the momentum of continuous growth.
75% improvement in customer satisfaction and 63% increased customer retention after implementation.
20-40% better financial performance, achieving higher profitability.
10-20% increased operational efficiency.
50% increased market access.
15-20% increased business opportunity.
20-50% reduced risk of non-compliance fines.
At Gazelles Management Consultancy, we offer expert award consulting services for the following awards:
ISO 13485:2016 is an international standard outlining quality management system requirement for organizations involved in medical device design, production, and servicing, focusing on regulatory compliance and product quality.
ISO 14001 :2015 is an international standard for Environmental Management Systems (EMS) that helps organizations improve environmental performance, comply with regulations, and reduce waste. It provides a structured framework for identifying and managing environmental impacts, promoting sustainability and resource efficiency.
ISO 18404:2015 integrates Lean and Six Sigma methodologies to enhance process improvement and quality management. It fosters collaboration between practitioners, promoting continuous improvement and operational excellence, which ultimately boosts customer satisfaction and competitive advantage.
ISO/IEC 20000-1:2018 is the international standard for Service Management Systems (SMS), widely used in IT Service Management (ITSM). It provides a systematic framework for delivering high-quality services, aligning them with business objectives, and ensuring continuous improvement. The standard focuses on effective service delivery, risk management, and customer satisfaction through well-defined processes. Organizations that implement ISO/IEC 20000-1:2018 demonstrate strong governance and efficient service management practices.
ISO 22000:2018 outlines a framework for food safety management systems, integrating risk assessment and HACCP principles. It helps organizations control food safety hazards throughout the supply chain, ensuring compliance and enhancing consumer confidence.
ISO 27001:2022 establishes a framework for Information Security Management Systems (ISMS), focusing on risk management to protect the confidentiality, integrity, and availability of information. It enables organizations to demonstrate their commitment to secure data handling, fostering trust with stakeholders and compliance with regulations.
ISO 9001:2015 specifies standards for Quality Management Systems (QMS) to ensure consistent quality and customer satisfaction. It emphasizes a systematic approach to process management, driving continuous improvement and efficiency in meeting customer needs.
ISO 45001:2018 specifies requirements for an occupational health and safety (OH&S) management system, enabling organizations to provide safe and healthy workplaces by preventing work-related injury and ill health, fulfilling legal and other requirements, and continually improving OH&S performance.
IATF 16949:2016 specifies requirements for a quality management system (QMS) in the automotive industry, emphasizing defect prevention, continuous improvement, and the reduction of variation and waste in the supply chain to enhance product quality and customer satisfaction.
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